30% OFF CANDLES IN SALES SECTION CODE: 30OFF ****** 50%OFF BATH PRODUCTS IN SALES SECTION USE CODE: 500FF

FAQs


Side Hustle Serenity | Scents of Serenity

FREQUENTLY ASKED QUESTIONS 

Answers you all your BURNING QUESTIONS!


Q: How to best burn one of our AMAZING Woodwick Soy Candles?

A: Before each use make sure candle wick is trimmed to 1/4 inch this will allow for optimal burn time.  Always allow the melted candle wax to pool all the way to the edges of the container, this will help prevent tunneling down the center of the container (usually achieved in about 30 minutes). Candles should only be burned for 4 hours at at time. If you are experiencing difficulty lighting or re-lighting the woodwick candle please make sure you have removed all burnt edges of wick to where you observe fresh wick, also make sure woodwick is full lit all the way across.  Sorry previously burned wood will not burn twice...science!

Q: How should I store my candle?

A: Always replace the top on each of our candles once it has cooled, this will prolong the highly scented life of the candle.  Ideally keep in a cool place (normal room temp is perfectly fine), remember this is wax we are talking about so if left outside or in an hot environment it will melt and release the fragrance.

Q: Do you test on animals?

A: I am sure that our pets have smelled our candles and bath products (since they are that amazing we obviously use them all the time around our own homes)... but we never actually asked them what they think about them.  This would be a good time to add the **disclaimer** we have SUPER DRY senses of humor.  But in all serious NO, WE DO NOT TEST ON ANIMALS!  

Q: Are your candles and bath products VEGAN?

A: Please DO NOT EAT any of our products, they are intended for EXTERNAL USE ONLY! Again... we think we are funny! Our products would be considered vegan, but we worked our way up to the top of the food chain and we refuse give up that spot.

Q: How do you scent your Candles and Bath Products?

A: MAGIC! Well that and blends of fragrance oils and/or essential oils.

Q: How long can I keep my Bath Bomb?

A: As long as your heart desires, however we recommend not hoarding it for longer than 3-4 months.  After that time frame we find that both the color and scents will dull, and no one wants a boring bath bomb. 

Q: How do I wash my wine tumbler or water bottle with vinyl decal?

A: HAND WASH ONLY with mild detergents.  Do not leave submerged in water.  Vinyl and heat transfer vinyls are not dishwasher safe. For further instructions may we suggest Google.

Q: You guys sound AWESOME!  Can we be best friends and hang out?

A: We know!!!! Unfortunately, there are only so many hours in a day and with kids, spouses, jobs, HULU, and our hetrosexual lifemate partnership commitment to one another I am afraid we can't.  It's not you!  But be sure to sign up for our newsletter and we will be sure to keep you up to date on any events Side Hustle Serenity will be attending.  You can also check us out on Facebook, Instagram, and Twitter (full disclosure I am not really sure how tweeting works). Mention you follow us and GET A FREE HIGH FIVE! 

GENERAL USE AND SAFETY INSTRUCTIONS

CANDLES:                                                                                                                           

  • NEVER leave a burning candle unattended and be sure to completely extinguish prior to going to bed. 
  • Keep burning candles out of reach from children or pets.
  • Avoid burning candles in drafts and never place near flammable objects such as curtains, blankets, paper, etc.
  • Containers may become hot so use caution if trying to move prior to complete cooling
  • Allow candle to completely cool prior to replacing the lid

BATH BOMBS:                                                                                                             

  • **WARNING DO NOT EAT**
  • Intended for external use ONLY!                                         
  • May cause bathtub to become slippery, use caution when entering and exiting bath tub. Avoid Contact with Eyes!
  • If Pregnant please consult physician prior to use.
  • -Store bath bombs in dry place
  • -Please use/enjoy bath bombs within 6 months of purchase to ensure optimal fizz and scent.

DIRECTIONS: Fill bathtub with warm water, drop in bath bomb, allow bath bomb to completely dissolve prior to entering tub!

 

BATH SOAKING SALTS:                                                                                                           

  • **CAUTION**Avoid Contact with eyes!
  • Intended for EXTERNAL USE ONLY!                       
  • May cause bathtub to become slippery, use caution when entering and exiting bath tub. Avoid Contact with Eyes!
  • If Pregnant please consult physician prior to use.

DIRECTIONS: Please use/enjoy bath salts within 6 months of purchase to ensure optimal scent.  Fill bathtub with warm water, add 4-6 tablespoons, allow bath salts to completely dissolve prior to entering tub!

WHIPPED SUGAR SCRUBS:     

  •  **Caution*** AVOID CONTACT WITH EYES
  • For EXTERNAL USE ONLY, DO NOT INGEST
  • May cause the bathtub or shower to become slippery so use caution when entering and exiting the tub or shower.            

 DIRECTIONS: Begin by clean skin completely wet with warm water in the bathtub or shower in preparation for exfoliation. Pause the running water and apply a small scoop (about the size of a quarter) of sugar scrub directly to the skin and gently scrub with your palms or fingertips in a circular motion. For more foam to become present add a little additional water to the skin being exfoliated. IT IS NOT RECOMMENDED TO USE SUGAR SCRUB ON YOUR FACE! Rinse off completely with warm running water. For best results use at least 1-2 times per week (3-4 in winter months).

 

SHIPPING

Q: Can I ship to multiple addresses?

A: Unfortunately NO!  Our system is set up that only one shipping address is allowed per order.  So if you are wanting to send to multiple addresses you will need to complete an additional order and checkout.

Q: Can I send this order as a gift?

A: YES, absolutely!  We can even include a note to the lucky recipient.... Just make a note on the product in your cart!

Q: How long will it take to get my order?

A: Typically we will have your product packaged and ready to ship within 2-3 business days. Please note that processing times are different from transit times. If you are ordering a "personalized" product or gift sets please refer to the notes in the product description (usually personalized products and large gift sets are created, packaged, and shipped within 5-7 days).  If there is some type of delay on our end we will do everything in our power to make you aware as soon as possible.

Q: Can I change my shipping address after I place my order?

A: Unfortunately there is a VERY TIGHT window from the time that we receive your order to the time that a shipping label is created.  PLEASE MAKE SURE TO DOUBLE CHECK YOUR SHIPPING ADDRESS!!!!